Our team is ready to assist you with any questions or concerns.
customercare@tawakal.net
+252 907 828 689
Monday - Sunday: 24/7 hours
To send money, visit any of our agent locations with a valid ID, fill out a transfer form, pay the amount plus fees, and receive a transaction number to share with your recipient.
You need a government-issued photo ID such as a passport, driver's license, or national ID card. For receiving, you'll also need the transaction number.
Most transfers are available for pickup within minutes after being sent, depending on the destination and operating hours of the receiving location.
Yes, we use advanced security protocols to protect all transactions. Each transfer has a unique tracking number that only the sender and recipient should know.
You can track your transfer using the transaction number provided at the time of sending. Contact our customer service with this number for updates.
To become an agent, please contact our business development team at partnerships@tawakal.net with your business details and location.